I thought my church had an auto-renewal deal with the company that produces children’s bulletins. I had asked it to be set up that way when I last renewed and thought it was no problem, that it would continue that way with the card on file until I canceled. But then statements started coming in the mail (from a company that does everything else by email). I figured it was just some kind of courtesy until the statement came that said we were 60 days overdue. So I called them yesterday to straighten things out, add an additional subscription service from them, and if necessary, pay the bill.
While trying to explain how I thought things had been set up the last time I called them, the “customer service” representative cut me off mid-sentence with, “No, uh-uh,” and then continued to not listen to me afterward.
That is unacceptable behavior from a woman who has worked for a Christian company for “8½ years.” Even that was said with an air of derision.
After yesterday’s rude treatment from “customer service,” we will not be renewing or purchasing additional resources. Who needs that kind of “service” or “ministry”? Not me. No, ma’am. Uh-uh.
3 Comments
I have received an apology and a promise to look into the situation.
And they have relieved the bill.
But still haven’t heard anything else. I guess we are finished with each other. I now go back to creating our own children’s materials.