Comments on: $1.99 Verizon Data Charge http://markryman.com/BLOG/2009/07/07/1-99-verizon-data-charge/ People taught by God Wed, 11 Jan 2012 11:48:53 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: KathyDallas http://markryman.com/BLOG/2009/07/07/1-99-verizon-data-charge/comment-page-1/#comment-1103 KathyDallas Wed, 30 Sep 2009 14:48:39 +0000 http://markryman.com/BLOG/?p=584#comment-1103 File a complaint with your State's Attorney General. Some states are making VZN refund these charges, I see. Many new phones come with icons that make it look like a game or application is already on the phone. But, if you click the icon, it connects to Get it Now. Even if you disconnect as soon as you see that’s what it is doing, it doesn’t matter..you are still charged a minimum of $1.99 for “browsing”. Very deceptive, and the reply I got from customer service was totally unsatisfactory. To lure customers to click with an icon (that VZN put there as IF the app is already on your phone) and then charge for browsing” is entrapment, and a deceitful business practice. I've learned that some TX customers are working on a complaint for the attorney general's office. I'm going to send them copies of my complaint as well. . File a complaint with your State’s Attorney General. Some states are making VZN refund these charges, I see.

Many new phones come with icons that make it look like a game or application is already on the phone. But, if you click the icon, it connects to Get it Now. Even if you disconnect as soon as you see that’s what it is doing, it doesn’t matter..you are still charged a minimum of $1.99 for “browsing”.

Very deceptive, and the reply I got from customer service was totally unsatisfactory. To lure customers to click with an icon (that VZN put there as IF the app is already on your phone) and then charge for browsing” is entrapment, and a deceitful business practice. I’ve learned that some TX customers are working on a complaint for the attorney general’s office. I’m going to send them copies of my complaint as well.
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]]> By: daviskam http://markryman.com/BLOG/2009/07/07/1-99-verizon-data-charge/comment-page-1/#comment-1102 daviskam Wed, 05 Aug 2009 18:33:36 +0000 http://markryman.com/BLOG/?p=584#comment-1102 When we upgraded our cellphones last year, I specially told Verizon to block internet access on our cellphones (5 of them). I was doing a spot check on my cellphone bill online today, I found out my youngest daughter has an extra $1.99 charge on a Data Usage (not voice, that's internet usage). It turned out even though we blocked the internet access on our cellphones, but Vcast is still available if you by mistake choose the internet/vcast button on your cellphone, even if you press END to quit, sometimes it will be too late. Whether it is 1 minute or 1 second, Verizon still charges $1.99 for the mis-connection (by design not by choice). Then I looked back some of my previous bills online, there was at least $1.99 extra charge on one of our cellphones every month. My youngest daughter made the most mistakes 'cause her current old cellphone has a Vcast/internet button so she could easily press that button by mistake where the rest of us has to go to the menu and sometimes still pick the wrong choice. There were one month all 5 cellphones had the extra $1.99 charge, I guessed we all chose the wrong choice from the menu once in a while. I figure I probably paid at least $30 to $60 last year for these stupid charges that I didn't even know. I argued with Verizon customer support on the phone and told them how sneaky they are, if I had internet blocked, why would Vcast still available, he claimed Vcast is for a quick way of downloading video clips and ring tones... which is separated from the internet. I said that's BS, since we don't work for Verizon, how would the regular customers know the difference. I wonder how many other people got zapped with this "accidental charge" without their knowing. Obviously Verizon only credited me $1.99 for last month but not all the previous months that I already paid. What a sneaky business practice. I wish I could report this to some kind business bureau to warm Verizon that is so dishonest or wrong to charge their customer like that. Totally sneaky. When we upgraded our cellphones last year, I specially told Verizon to block internet access on our cellphones (5 of them). I was doing a spot check on my cellphone bill online today, I found out my youngest daughter has an extra $1.99 charge on a Data Usage (not voice, that’s internet usage). It turned out even though we blocked the internet access on our cellphones, but Vcast is still available if you by mistake choose the internet/vcast button on your cellphone, even if you press END to quit, sometimes it will be too late. Whether it is 1 minute or 1 second, Verizon still charges $1.99 for the mis-connection (by design not by choice).

Then I looked back some of my previous bills online, there was at least $1.99 extra charge on one of our cellphones every month. My youngest daughter made the most mistakes ’cause her current old cellphone has a Vcast/internet button so she could easily press that button by mistake where the rest of us has to go to the menu and sometimes still pick the wrong choice.

There were one month all 5 cellphones had the extra $1.99 charge, I guessed we all chose the wrong choice from the menu once in a while. I figure I probably paid at least $30 to $60 last year for these stupid charges that I didn’t even know.

I argued with Verizon customer support on the phone and told them how sneaky they are, if I had internet blocked, why would Vcast still available, he claimed Vcast is for a quick way of downloading video clips and ring tones… which is separated from the internet. I said that’s BS, since we don’t work for Verizon, how would the regular customers know the difference. I wonder how many other people got zapped with this “accidental charge” without their knowing.

Obviously Verizon only credited me $1.99 for last month but not all the previous months that I already paid. What a sneaky business practice.

I wish I could report this to some kind business bureau to warm Verizon that is so dishonest or wrong to charge their customer like that. Totally sneaky.

]]> By: njanney http://markryman.com/BLOG/2009/07/07/1-99-verizon-data-charge/comment-page-1/#comment-1101 njanney Sun, 19 Jul 2009 02:02:38 +0000 http://markryman.com/BLOG/?p=584#comment-1101 I'm so glad to know that I'm not alone! We too use our phones as phones only ... NO extras at all, and we've had $1.99 charges on 2 lines, $2.24 on a third, and a whopping $20.15 on the fourth line! Ok, my son did download 2 ring tones to that one, but was told they would cost $2.99 each ... not $20.15!! So, now I get to hang on the phone with Verizon CS for at least 12 minutes, I guess. Hopefully people are not careless enough to not even ask about a bill! I’m so glad to know that I’m not alone! We too use our phones as phones only … NO extras at all, and we’ve had $1.99 charges on 2 lines, $2.24 on a third, and a whopping $20.15 on the fourth line! Ok, my son did download 2 ring tones to that one, but was told they would cost $2.99 each … not $20.15!! So, now I get to hang on the phone with Verizon CS for at least 12 minutes, I guess.

Hopefully people are not careless enough to not even ask about a bill!

]]> By: Cristin http://markryman.com/BLOG/2009/07/07/1-99-verizon-data-charge/comment-page-1/#comment-1094 Cristin Tue, 07 Jul 2009 14:21:47 +0000 http://markryman.com/BLOG/?p=584#comment-1094 Verizon is terrible. And I guarantee they're counting on your last sentence. Can you hear me now? Verizon is terrible. And I guarantee they’re counting on your last sentence. Can you hear me now?

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